Product Support | Associate

Taguig City, Philippines | Full-Time

Product Support | Associate

Taguig City, Philippines
Full-Time

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Company Description

PearlPay is an all-Filipino owned Fintech company in the Philippines that provides end-to-end digital banking solutions. Our company is working towards better financial inclusion, helping rural banks and financial institutions transition digitally, connecting the banking and payment industries in the Philippines to make financial services universally accessible to Filipinos.

JOB DESCRIPTION

  • Acts as the point of contact between the client and development team
  • Responsible for implementing a part or all of the technical solution to the client guided by an agreed technical design
  • Carry out the end-to-end technical implementation plan based on the approved timelines
  • Support implementation plan and maintain knowledge of departmental processes and method of procedures.
  • Collaborate regularly with other departments to improve processes or procedures
  • Ensure frequent status check meetings with the team
  • Distinguish problems related to project objectives
  • Support the development team to ensure tickets are moving as quickly as possible while still ensuring accuracy and consistency
  • Generate solutions based on analytical skills & technical knowledge
  • Document network activities performed to ensure proper handover to the technical team
  • Work with a team to provide written responses to technical proposals and/or reports/documentation for delivery

QUALIFICATIONS

  • Preferably with at least 1 year of experience in technical support
  • Must have above-average communication skills, analytical skills, and attention to detail
  • Strong critical thinking to analyze the pros and cons of solving a problem in a certain way
  • Should at least have a Bachelor's/College Degree in Computer Science, InformationTechnology, Engineering (Computer/Telecommunication) or equivalent
  • Fresh graduates and entry-level applicants are welcome to apply

BENEFITS

  • Government-Mandated Benefits
  • SSS
  • Pag-ibig
  • PhilHealth
  • HMO
  • Paid Leaves
  • 13th Month Pay
  • Flexible Hours
  • Work From Home
  • Training Allowance
  • Government-Mandated Benefits
  • SSS
  • Pag-ibig
  • PhilHealth
  • HMO
  • Paid Leaves
  • 13th Month Pay
  • Flexible Hours
  • Work From Home
  • Training Allowance

Additional Information

PearlPay encourages its employees to explore more opportunities for professional growth and help in creating social impact through the company’s initiative of improving financial inclusion in the country.

Get in touch with your CV at careers@pearlpay.com.

Get in touch with your CV at careers@pearlpay.com.

Apply Now