Acquisition and Onboarding Associate

Taguig City, Philippines | Full-Time

Acquisition and Onboarding Associate

Taguig City, Philippines
Full-Time

Apply Now

Company Description

PearlPay is an all-Filipino owned Fintech company in the Philippines that provides end-to-end digital banking solutions. Our company is working towards better financial inclusion, helping rural banks and financial institutions transition digitally, connecting the banking and payment industries in the Philippines to make financial services universally accessible to Filipinos.

JOB DESCRIPTION

  • Serve as the liaison between PearlPay and their clients
  • Maintain call, email, and other communication platforms to assure contact with assigned clients
  • Act as the main interface between the client and the organization to ensure an optimal level of service is provided at all times
  • Establish and maintain a direct relationship, primarily through online or mobile means, with new and existing clients to determine their present and future business needs
  • Contribute to business development initiatives for the growth of the organization
  • Help clients implement services, plan projects effectively and provide reports regularly
  • Address customer issues with speed and efficiency and assist clients for other requests and issue escalations as needed
  • Ensure timely and successful delivery of our solutions according to customer needs and objectives
  • Take the lead in helping clients understand other services and initiatives that can contribute to their growth
  • Create and negotiate contracts and proposals in the best interests of clients and organizations
  • Collect and analyze data to learn more about consumer behavior
  • Maintain updated knowledge of company products and services

QUALIFICATIONS

  • A graduate of Marketing, Business, Commerce, Psychology, or other related studies.
  • Strong verbal and communication skills
  • Excellent organizational and time management skills with the ability to multitask
  • Can manage tasks and projects even under high-pressure situations
  • Ability and willingness to develop deep understanding and relationship with clients
  • Able to work independently and as a team player
  • Has a strong sense of initiative, responsibility, and ownership for tasks assigned
  • Adaptable and be able to thrive in an ever-evolving and dynamic environment
  • Has a customer-oriented approach and problem-solving abilities to help meet customer challenges
  • Ability to build rapport and collaborate with others in the company and with clients.
  • Keen attention to detail and adherence to deadlines
  • Open to applicants who are looking for a career in Marketing, Sales, and Business Development

BENEFITS

  • Government-Mandated Benefits
  • SSS
  • Pag-ibig
  • PhilHealth
  • HMO
  • Paid Leaves
  • 13th Month Pay
  • Flexible Hours
  • Work From Home
  • Training Allowance
  • Government-Mandated Benefits
  • SSS
  • Pag-ibig
  • PhilHealth
  • HMO
  • Paid Leaves
  • 13th Month Pay
  • Flexible Hours
  • Work From Home
  • Training Allowance

Additional Information

As an Acquisition and Onboarding Associate, you will oversee client engagement from prospective customers to existing stakeholders. You’ll be trained and are later expected to have a mastery of the company’s solutions and capabilities to address client issues. From time to time, you may be requested to generate reports for department heads or management and provide insights or recommendations for process improvement.

Get in touch with your CV at careers@pearlpay.com.

Get in touch with your CV at careers@pearlpay.com.

Apply Now